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For all general enquiries please contact:

The Just Group Head Office
658 Church Street
Richmond,Victoria, Australia 3121

Phone +03 9420 0200
Phone +61 39420 0200 for all NZ, Singapore + other overseas enquiries (international call charges apply).

For all online order enquires including returns, exchanges, technical, ordering enquiries. Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 612 236 within Australia or email at customerservice@smiggle.com.au

New Zealand 0800 276 444 within New Zealand

United Kingdom customerservice@smiggle.co.uk

International +61 3 9420 0200 within Singapore and all other countries (international call charges apply).

Returns/Exchanges Address

Smiggle Online
1 Roussos Place,
Truganina,
Victoria, Australia 3029

Contact us by mail

Just Group
P.O Box 2196
Richmond South
Victoria, Australia, 3121

For any privacy related queries

Please contact our privacy officer at:

P.O Box 2196
Richmond South

Victoria, Australia 3121
Phone number: 1800 333 232
E-mail: privacyofficer@jjh.com.au

Postage and Delivery

Destination Cost Delivery Time
Australian Express Delivery $14.95 Next Day Delivery*
Australian Standard Delivery $9.95 3-7 Business Days
Australian Islands $9.95 5-10 Business Days
New Zealand $15.00 7-10 Business Days
Singapore & Asia Pacific (includes China, Hong Kong, Japan, South Korea, Macau, Pakistan, Singapore, Thailand, Vanuatu, Vietnam, Malaysia, Brunei & India) $25.00 7-20 Business Days
International $40.00 7-20 Business Days

Australian, Australian Islands and New Zealand Orders

We recommend either a work address or PO BOX for prompt delivery.

If someone is home to sign for the delivery, then the driver will require a signature upon delivery for the parcel. If no one is available to sign and there is a safe place to leave the parcel, then it will be left at the property. If there is not a secure place for the parcel to be left, then it will carded to your local Australia Post Outlet for collection.

International Orders

Final delivery is completed by a courier so a signature is required. Therefore, we recommend a work address (please include full business name, receivers name and other relevant details). If no one is available to sign for the parcel it will be re-directed to the nearest post office. For international deliveries, we DO deliver to Post Office Boxes.

Order Tracking

Orders can be tracked through your Account under My Orders. A tracking ID number is sent to you via email once your order has been shipped. You can follow the link in the email to track your order or you can track the progress of your order on the Australia Post website by clicking here

Returns & Exchanges

This policy only applies to goods purchased through our Smiggle online store.

In addition to your Statutory Rights, should you change your mind, we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 14 days of receiving your purchase.
  2. The item is in original condition as purchased, including all packaging.

Australian Residents

Given conditions 1 & 2 above have been met, Australian customers have the option to either return/exchange their online order in store or send it back to our online returns/exchanges address below with their internet order receipt.

New Zealand Customers

Unfortunately, items purchased online cannot be returned to Smiggle New Zealand stores. New Zealand customers can either return items for a refund to any Smiggle store in Australia providing conditions 1 & 2 above have been met or send items by post to our Returns/Exchange address below. Please include a copy of your original receipt and indicate the reason for the return.

Returns/Exchanges Address

Smiggle Online Returns
1 Roussos Place,
Truganina,
Victoria, Australia 3029

Transferring Stock

Unfortunately Smiggle does not transfer stock between stores. Please contact our online customer service team to find out if your item is available to purchase online.

Monday to Friday 9:00am to 5:30pm AEST
Australia 1800 612 236
New Zealand 0800 276 444
International +61 39420 0418

Forgot Password

Go to the login link at the top right hand corner of page and then click Forgot Password? Enter your email address and we will send you another password

Marketing Enquiries

Smiggle has a commitment to supporting charities that help disadvantaged students and their families. In Australia, Smiggle partners with The Smith Family - a national, independent charity that supports disadvantaged Aussie kids to get the most out of their education. In New Zealand, we work with the Foundation for Youth Development - an organisation that inspires NZ students to reach their full potential through self-esteem and educational programs. Currently all available product donations are being sent to these great charities, but if you have a request for another market, please email us the details insuring that you give a minimum 6 weeks' notice prior to your event.

Please note that our products are recommended for children over 6 years therefore we are unable to donate to organizations or groups that may involve younger children (eg kindergartens).

For more information on our community programs click here

Store Information

Please refer to our Store Locator regarding locations and addresses across Australia, Singapore and New Zealand.

Job Enquiries

If you are interested in being considered for future vacancies, we invite you to register your details online at http://careers.justgroup.com.au by submitting your application; you will be one step closer to finding out how you can be a part of the Just Group!

Sponsorship and Donations Enquiries

Smiggle has a commitment to supporting charities that help disadvantaged students and their families. In Australia, Smiggle partners with The Smith Family - a national, independent charity that supports disadvantaged Aussie kids to get the most out of their education. In New Zealand, we work with the Foundation for Youth Development - an organisation that inspires NZ students to reach their full potential through self-esteem and educational programs. Currently all available product donations are being sent to these great charities, but if you have a request for another market, please email us the details ensuring that you give a minimum 6 weeks' notice prior to your event.

Please note that our products are recommended for children over 6 years therefore we are unable to donate to organizations or groups that may involve younger children (eg kindergartens).

For more information on our community programs click here

Franchise Enquiries

Smiggle is owned and operated by The Just Group of Melbourne, Australia and is currently not available for franchise opportunities within Australia and New Zealand.

For other international markets we encourage prospective retail partners to register their interest by emailing with a short introduction of your company, summarising your background and expertise and detailing your opportunity or proposal.

Once we have received this information it will then be forwarded on to the department responsible for international markets. In the case that your proposal has been successful, or if we require further information, someone will be in contact.

Please note only responses with all the information requested will be considered.

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.

Sponsorship and Donations Enquiries

If you have a donation request, please email us the details ensuring that you give a minimum 6 weeks' notice prior to your event.

Please note that our products are recommended for children over 6 years therefore we are unable to donate to organisations or groups that may involve younger children (e.g. kindergartens).

For more information on our community programs click here