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Fan Service Returns


We like to make you smile and giggle. In addition to your legal rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  • The item with the original Smiggle receipt is returned to any Smiggle store with 14 days of purchase; and
  • The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.


  1. You can exchange your online order by posting back to us along with a copy of your receipt to our exchange address below. Please indicate the item you wish to exchange for and list credit card details for re-delivery, space to record these details is provided on the bottom of your online receipt. Please note that exchanges are subject to availability of goods, therefore please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply, unless goods are exchanged in accordance with your statutory rights: eg, they are faulty or not as ordered.
  2. Unfortunately, items purchased online only be exchanged within Australia stores. New Zealand, Singapore, Hong Kong and Malaysia customers can return items purchased online by post to our Exchange Address below.
  3. Please note: all exchanges remain the responsibility of the purchaser until received by Smiggle. We recommend you courier your package so you are able to track your parcel. Please do not re-use our courier bag. Make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purpose.

Exchange Address

Smiggle Online Returns
1 Roussos Place,
Victoria, Australia 3029

For further information please Contact Us