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Fan Service FAQ's


Does Smiggle offer franchise right for people to open stores in their town?

Smiggle is owned and operated by The Just Group of Melbourne, Australia and is currently not available for franchise opportunities within Australia and New Zealand.

For other international markets we encourage prospective retail partners to register their interest by emailing with a short introduction of your company, summarising your background and expertise and detailing your opportunity or proposal.

Once we have received this information it will then be forwarded on to the department responsible for international markets. In the case that your proposal has been successful, or if we require further information, someone will be in contact.

Please note only responses with all the information requested will be considered.

Can I order bulk quantities of smiggle at a wholesale price and resell it through my retail outlet.?

Please note Smiggle no longer conducts any wholesale business.

Australia Post is our major wholesale account and due to the volume and structure required to service this account, it is our decision to maintain wholesale through Australia Post only.

We do not offer discounts on large orders. We reserve the right to limit quantities on orders placed by the same account or orders using the same credit card or Paypal account or billing or shipping address. We also reserve the right to limit, reject, suspend or cancel any order to purchase goods if we believe that goods are being purchased for re-sale or for other commercial purposes.

I am unable to view the product images on the site

Ensure that is added to your list of trusted websites on your internet browser. This will remove any blocks that are restricting you from viewing images.

I am unable to log into my account

Ensure that you are trying to log into your account with the email address you signed up with. If you are still unable to log in do the following:

  • Go to the login link at the top right hand corner of page and then click "Forgot Password?" Enter your email address and we will send you another password.
  • If you are still unable to log into your account, clear the cookies in your browser.

My payment method was not accepted

Ensure that you have submitted the correct credit card or gift card number, card identification number and expiry date. Also check that you have sufficient funds in your account. If you are still having problems try an alternative payment method or contact your bank. If all else fails, contact our friendly online customer service team.

Monday to Friday 9:00am to 5:30pm AEST
Australia 1800 612 236
United Kingdom
New Zealand 0800 276 444
International + 61 3 9420 0418
Email Use the contact us form

I believe my email provider has blocked smiggle online customer service emails

  • Check that Smiggle is added to your contacts or safe list and removed from your junk email.
  • Resubmit your query and make sure you have entered a valid email in the contact us form.

I believe my email provider has blocked smiggle newsletter emails

Check that you have signed up with the correct and valid email address by signing into your account. In your account subscription settings, check that the option, "I want to receive emails from Smiggle" has been selected. Additionally, check that Smiggle is added to your contacts or safe list and removed from your junk email.

Faulty Products:

If a Smiggle item is found to be faulty, please feel free to return to a Smiggle store with your receipt and staff will be able to assist you with an exchange or refund. We recommend that customers keep their receipt for all purchases made at Smiggle.

How do I obtain donation or sponsorship for my event or company?

Smiggle has a commitment to supporting charities that help disadvantaged students and their families. In Australia, Smiggle partners with The Smith Family - a national, independent charity that supports disadvantaged Aussie kids to get the most out of their education. In New Zealand, we work with the Foundation for Youth Development - an organisation that inspires NZ students to reach their full potential through self-esteem and educational programs. Currently all available product donations are being sent to these great charities, but if you have a request for another market, please email us the details to ensuring that you give a minimum 6 weeks’ notice prior to your event.

Please note that our products are recommended for children over 6 years therefore we are unable to donate to organizations or groups that may involve younger children (eg kindergartens).

For more information on our community programs click here

I'm doing a school assignment, can you send me company information

All information on Smiggle can be found in the "About Us" section of the website. If you require more corporate information, please check out The Just Group website at