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Fan Service Returns


We like to make you smile and giggle. In addition to your legal rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  • The item with the original Smiggle receipt is returned to any Smiggle store with 14 days of purchase; and
  • The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.


An item purchased online using Afterpay as tender can be (i) refunded by posting it to our Online Store Returns/Exchange address or (ii) exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid. We are unable to issue refunds in store where Afterpay was used as tender online. An item purchased in store using Afterpay as tender can be returned or exchanged in store. All refunds and exchanges are subject to our refund and exchange policy having been met.


  1. You can exchange your online order by posting back to us along with a copy of your receipt to our exchange address below. Please indicate the item you wish to exchange for and list credit card details for re-delivery, space to record these details is provided on the bottom of your online receipt. Please note that exchanges are subject to availability of goods, therefore please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply, unless goods are exchanged in accordance with your statutory rights: eg, they are faulty or not as ordered.
  2. Unfortunately, items purchased online only be exchanged within Australia stores. New Zealand, Singapore, Hong Kong and Malaysia customers can return items purchased online by post to our Exchange Address below.
  3. Please note: all exchanges remain the responsibility of the purchaser until received by Smiggle. We recommend you courier your package so you are able to track your parcel. Please do not re-use our courier bag. Make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purpose.

Exchange Address

Smiggle Online Returns
1 Roussos Place,
Victoria, Australia 3029

For further information please Contact Us