Returns & Exchanges

Our Refund & Exchange Policy
We like to make you smile and giggle. In addition to your statutory rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  1. The items with the original receipt are returned within 14 days of purchase and;
  2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

Variation To Refund & Exchange Policy For Items Purchased With Afterpay

An item purchased online using Afterpay as tender can be (i) refunded by posting it to our Online Store Returns/Exchange address or (ii) exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid. We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

How To Return An Item

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle Australian retail store can be returned in a Smiggle Australian retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can return an item purchased online:

  • in any Smiggle retail store in Australia; or
  • by posting it to our Online Store Returns/Exchange address.

Smiggle Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Smiggle.

Please note that delivery costs will be excluded form the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

How To Exchange An Item

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Smiggle. Exchanges are subject to stock availability.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Smiggle Australian retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can exchange an item purchased online:

  • in any Smiggle retail store in Australia; or
  • by posting it to our Online Store Returns/Exchange address.

Smiggle Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold our of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Smiggle.