Gift Card Help

Standard Delivery $3.99 3-7 Business Days*
Express Delivery $6.99 1-3 Business Days*
EGift Card via Email Free within 5 minutes

How can I purchase a Gift Card?

Gift cards can be purchased online at giftcards.smiggle.com.au or in store and are redeemable online at smiggle.com.au and in Australian stores. Gift Cards and other items cannot be purchased in the same transaction.

Where can I use my Gift Card?

Gift Cards may be used at Smiggle stores in Australia and online at smiggle.com.au.

What delivery options are available and how much will delivery cost?

You can either choose to receive a physical Gift Card via post using standard or express delivery or an eGift Card via email. Standard delivery costs $3.99 and will arrive in 3-7 business days and Express delivery costs $6.99 and will arrive in 1-3 business days.

What is an eGift Card?

An eGift Card is a Gift Card that is delivered via email. eGift Cards are delivered within minutes to the nominated email and can be redeemed online or in store. To redeem in store simply print the eGift Card or scan directly from a mobile device. Note: eGift Cards will be activated 24 hours after purchase.

What if I did not receive my eGift Card?

eGift Card orders are ordinarily delivered within 5 minutes of an order. However, email carriers and other issues can delay your order. If you don’t receive your eGift Card within 4 hours of purchase, please contact us.

Do Gift Cards expire?

Physical Gift Cards:

  • VIC, QLD, WA, ACT, TAS, NT Addresses: Physical Gift cards are valid for 12 months from the issue date, or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.
  • NSW Addresses: Physical Gift cards that are issued in NSW or online to a delivery / billing address in NSW from 31 March 2018 are valid for 3 years from the issue date, or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.
  • SA Addresses: Physical Gift cards that are issued in SA or online to a delivery / billing address in SA from 10 December 2018 are valid for 3 years from the issue date, or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.

eGift Cards:

  • eGift cards expire three years after the issue date or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.

What Gift Card values can I purchase online?

A Gift Card ordered online can be loaded with any value between $20 and $250.

Can I purchase Gift Cards and items in the same transaction?

No, you will need to make two separate transactions for Gift Cards and other items.

Can I add a message to the Gift Card I bought online?

Yes, you can create a custom message of up to 400 characters including spaces during checkout.

Can I order a Gift Card and eGift Card in the one transaction?

Yes, you can order multiple gift cards and eGift Cards in the one transaction.

Can I send Gift Cards to more than one address when ordering online?

Yes, you can specify up to 10 delivery addresses. You will need to specify the items for each delivery package during the ordering process. Note: you will be charged a delivery fee for each address.

How do I check the balance of my Gift Card?

You can check your balance at giftcards.smiggle.com.au/checkbalance or at any Smiggle store in Australia.

How do I get a list of transactions made with my Gift Card?

You can check your balance and transaction history online at giftcards.smiggle.com.au/checkbalance.

What if my Gift Card is lost or stolen?

Treat your Gift Card like cash. Lost and stolen Gift Cards will not be replaced or refunded.

Can I exchange my Gift Card?

Unfortunately you are unable to exchange Gift Cards as they are treated like cash.

Can I return or refund a Gift Card?

Unfortunately you are unable to return or refund Gift Cards as they are treated like cash.

Can I cancel my Gift Card order if I order online?

Unfortunately, once an order is submitted online it is unable to be cancelled.

Can more value be added to a Gift Card?

No, once a Gift Card has been purchased the value on it is unable to be increased.

Can I order Gift Cards from outside Australia?

We do accept orders globally through our website, however Gift Cards will only be delivered to Australian businesses and residential street addresses in Australian currency.

Can I purchase items using a foreign currency Gift Card?

No. Gift Cards that are issued in Australian Dollars are valid for online purchases only through this site and at Australian Stores.

Can I purchase Gift Cards online on behalf of a company?

Yes, please visit our Corporate Gift Card website at giftcards.justgroup.com.au.

Is there anything I can't use my Gift Card for?

Yes, you are unable to use your Gift Card to purchase gift cards.

What payment types are accepted online to purchase Gift Cards?

Payments can be made using Visa, Mastercard, Amex, Diners and PayPal.

Is it secure to enter my credit card details when ordering Gift Cards online?

Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you're about to enter a secure area.

How do I use my Gift Card to purchase online?

  • Just select the Gift Card tab in the Payment section of the checkout. Enter the card number and 4 digit PIN located under the scratch panel.
  • The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use.
  • You can only use one gift card per order. Should you have multiple gift cards, please contact us on 1800 612 236 with your gift card details and we can assist you in placing your order.
  • You can combine your gift card payment with Credit Card or PayPal. Please ensure that you enter your gift card details first.
  • You can use your gift card as many times as you want until the balance reaches zero.
  • We will not refund cash for any unused gift card amount.

Gift Card Terms & Conditions of Use

Physical Gift Card - Australia

The gift card issuer is Smiggle Pty Ltd ("Smiggle") ABN 53 100 379 226. A lost, stolen or altered gift card will not be replaced, refunded or redeemed. Once activated the gift card is: redeemable for merchandise at Smiggle stores and online in the country of issue; not redeemable for cash and is not a negotiable instrument; not able to be reloaded; partially redeemable. Gift cards are valid for 12 months from the issue date, or if issued in NSW or online to a delivery / billing address in NSW from 31 March 2018 or issued in SA or online to a delivery/billing address in SA from 10 December 2018, three years after the issue date or until no amount remains on the gift card. Cash, refunds or credits will not be given for any unused amount after the gift card expires.

eGift Card - Australia

The gift card issuer is Smiggle Pty Ltd ("Smiggle") ABN 53 100 379 226. A lost, stolen or altered gift card will not be replaced, refunded or redeemed. Once activated the gift card is: redeemable for merchandise at Smiggle stores and online in the country of issue; not redeemable for cash and is not a negotiable instrument; not able to be reloaded; partially redeemable. Gift cards expire three years after the issue date or until no amount remains on the gift card. Cash, refunds or credits will not be given for any unused amount after the gift card expires.

Gift Card Enquiries

Contact us anytime via email.

Phone 7am – 10pm weekdays AEDT.

  • Australia - 1800 612 236
  • New Zealand - 0800 276 444
  • UK - 0800 876 6393
  • International - +61 3 9420 0200